Privacy Policy

Data protection

EUROPE TRANSPORT LOGISTICS S.L. is aware of the importance of guaranteeing the right to privacy and data protection of the Users and, in this sense, in compliance with the Data Protection REGULATION (EU) 2016/679, and therefore in relation to the processing of your personal data, we inform you below about the following points related to the processing of personal data through this website:

Responsible for data treatment:

• Company: EUROPE TRANSPORT LOGISTIC S.L.
• VAT number: B98864846
• Address: Calle Corbera nº 2 CPOS 46680 de Algemesí, provincia de Valencia en España.
• Telephone: 625 867 756
• Email address: comercial@etlgroup.es

Purpose

Depending on the form completed by the User in each case, the data may be processed for the following purposes:

• Registered users: The information you provide in the registration form is used for the users' management on the website. You can access your profile, view your orders and make purchases without having to re-enter your identification data (name, surname, email and telephone) and delivery address. You can change your profile settings at any time. EUROPE TRANSPORT LOGISTICS S.L. will not accept false registrations or attempts to impersonate the identity of persons or companies. The provision of false information in the registration form will result in the automatic cancellation of the User. EUROPE TRANSPORT LOGISTICS S.L. reserves the right to verify the information provided by the User by telephone.
• Newsletter: In cases where you give us your consent in accordance with the provisions of article 21 of the Information Society Services Act, we will use your identification and contact details to send you information about new developments on the website, news of interest, as well as promotions and offers on our products and services. The channels we usually use are: email, post, telephone, SMS, push message, but only if you give us your consent.
• Contact form: The personal data you provide us with through the contact form will be processed solely to deal with your query or request. The information collected is limited to identification and contact data, as well as data related to the nature of the request you send us.
• Complaint form: The personal data you provide us with through this form will be processed solely for the purpose of dealing with your complaint.
• Returns form: The personal data you provide us with through this form will be processed for the evaluation and management of the return or exchange requested and the collection of the product if necessary.

Other purposes:

The information provided may occasionally be used for:

• Surveys to improve our services
• Manage information requests, suggestions and complaints from customers in view of their resolution

Legitimation

The basis that legitimises the processing of data is the User's own consent and acceptance in each of the sections in which personal information is collected. The User has the right to withdraw consent at any time, without this affecting the lawfulness of the processing based on his/her consent prior to its withdrawal.

In relation to the processing of data for commercial purposes by telematic means, in cases where there is a prior contractual relationship between the parties, the communications are about products or services related to those previously requested by the interested party, and the User has been given the possibility to object to the processing of his/her data by ticking a non-pre-marked box, the basis for the processing is based on the provisions of article 21.2 of Law 34/2002, of 11 July, on Information Society Services.

In each commercial communication sent to the interested party, he/she will be given the opportunity to express his/her opposition to receiving further communications.

Addressees

We inform the User that the processing of the information collected through this website does not involve international transfer of data.

Rights

Access, rectification, portability. To exercise these rights the User can send an email to comercial@etlgroup.es or send a letter to the following address: Calle Corbera nº 2, 46680 Algemesí, (Valencia), España indicating the changes he/she wishes to make.

In cases where you consider that during the processing of data by EUROPE TRANSPORT LOGISTIC S.L. your data protection rights have been violated, especially when you have not obtained satisfaction in the exercise of your rights, the User may file a complaint with the competent data protection supervisory authority.